Refund and Returns Policy Mixue Singapore

At Mixue Singapore, we are committed to delivering quality service and satisfaction. This Refund and Returns Policy explains the conditions under which returns, exchanges, or refunds may be considered. Kindly read through carefully before proceeding.

Eligibility for Returns

Refund and Returns Policy
Refund and Returns Policy

Our return window is 30 days from the date of purchase. Unfortunately, we are unable to process refunds or exchanges after this period.

To be eligible for a return:
The item must be unused and in its original condition.
Original packaging must be intact.
A valid receipt or proof of purchase is required.

Items Not Eligible for Return

We do not accept returns for:
Perishable items such as food and beverages
Personal care and hygiene product
Hazardous materials or flammable goods
Digital downloads, gift cards, or software
Opened or used CDs, DVDs, or similar media

Partial Refunds

Partial refunds may apply in the following cases
Products returned in used or damaged condition not caused by our error
Items missing parts
Returns made after 30 days

Refund Process

Once your return is received and inspected, we will notify you via email regarding approval or rejection.
If approved, your refund will be processed to your original mode of payment within a few business days.

Haven’t Received Your Refund?

Haven’t Received Your Refund
Haven’t Received Your Refund

First, check your bank or e-wallet account again.
Contact your credit card provider—refunds may take time to appear.
If issues persist, drop us an email at [your support email] for assistance.

Sale Items

Only regular-priced items are refundable. Sale or promotional items are not eligible for a refund.

Exchanges

We only replace items if they are defective or damaged. To request an exchange for the same product, please email us at [your support email] and send your item to: [return address].

Gifts

If the item was marked as a gift and shipped directly to you, you’ll receive store credit for the return value. If it wasn’t marked as a gift, the refund will be issued to the original purchaser.

Return Shipping

Customers are responsible for return shipping fees. These costs are non-refundable.

For your peace of mind, we recommend using a trackable courier service or purchasing shipping insurance for high-value items.

Need Help?

For any refund or return enquiries, feel free to reach us at email. We’re here to help.